Claims

At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.

The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.

When notifying claims, please provide:

The full name of insured
Contact details for the insured
The insurer's policy number
Date of incident
The circumstances
Any other information you feel may be useful.

Claims contact details

Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:

Airside Liability

Submit a claim via the StarrLink App, which can be downloaded here :

Apple Devices:
https://itunes.apple.com/us/app/id510132008?mt=8

Land Owners Liability

T: 0344 892 3937

E: irwell@dwfclaims.com

Aviation Products Liability

T: 0344 893 9635

E: gary.burroughs@starrcompanies.com

Engineering

All claims except Directors and Officers Liability & Legal Expenses;

T: 0344 893 9635

E: dualengineeringclaims@allianz.co.uk

For all claims in respect of Directors and Officers Liability:

T: 0344 893 9500

For claims in respect of Legal Expenses:

T: 0370 241 4140

Print - Allianz Insurance plc

All claims except Directors and Officers Liability & Legal Expenses

T: 0344 893 9636

E: dualprintclaims@allianz.co.uk

All claims in respect of Directors and Officers Liability:

T: 0344 893 9500

For claims in respect of Legal Expenses:

T: 0370 241 4140

Print – Accelerant Insurance Europe SA/NV UK Branch

Kennedy’s Law LLP

T: 01135 314 472

E: dualolivaclaims@kennedyslaw.com

Unoccupied - Watford Re

Sections One Building & Section Two Contents

Innovation Group (UK) Ltd

T: 0343 227 7308

E: PropertyClaims@Innovation.Group

Section Three Property Owners Liability

Kennedys Law

T: 0343 227 7309

E: bspoke@kennedyslaw.com

Unoccupied – Accelerant Insurance Europe SA/NV UK Branch

Kennedy’s Law LLP

T: 01135 314 472

E: dualolivaclaims@kennedyslaw.com

Metal Workers – Accelerant Insurance Europe SA/NV UK Branch

Kennedy’s Law LLP

T: 01135 314 472

E: dualolivaclaims@kennedyslaw.com

Manufacturing – Accelerant Insurance Europe SA/NV UK Branch

Kennedy’s Law LLP

T: 01135 314 472

E: dualolivaclaims@kennedyslaw.com

For all other commercial claims enquiries please contact:

Carmela Perrina, Claims Administrator

T: +44 (0)7803 347388

E: cperrina1@dualgroup.com

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares

T: 02382 147 854

E: dualantaresclaims@ghgsolutions.co.uk

For further information, see page 49 of your policy wording

Directors and Officers Claims:

E: claims@dualgroup.com

Legal Expenses Claims:

Markel

T: 0370 241 4140

ARAG

A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC

E: liabilityclaims@tmhcc.com

For further information, see page 55 of your policy wording

Professional Indemnity (Section D) claims:

T: 0207 702 4700

E: mail@tmhcc.com

For further information, see page 52 of your policy wording

Legal Expenses Claims:

Markel

T: 0370 241 4140

ARAG

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Allianz Insurance plc

In respect of Employers Liability (Section A) or Public/Products Liability (Section B)

E: casualty1@allianz.co.uk

T: 0344 893 9500

In respect of Contractors All Risks (Section C)

E: claims@allianzengineering.co.uk

T: 01483 265825

In respect of Property Damage/Additional Cost of Working (Section D)

E: propertyclaims@allianz.co.uk

T: 0344 419 9988

Po Box 10509

51 Saffron Road

Wigston

LE18 9FP

Legal Expenses Claims:

ARAG

A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays). For further information, see page 4 of your policy wording.

Contractors Combined/Combined Liability/Contractors All Risks – Annual - Accelerant Insurance Europe SA/NV UK Branch

Kennedy’s Law LLP

T: 01135 314 472

E: dualolivaclaims@kennedyslaw.com

Legal Expenses Claims:

ARAG

Contractors All Risks – Project and Annual

AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency

T: 0203 318 8249

E: Dualaxisclaims@dualgroup.com

For further information, see page 26 of your policy wording

Contractors All Risks – Project and Annual